Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, you may do so within 12 hours of placing it on our store. To ensure a smooth cancellation process, please follow the steps below:

How to Cancel Your Order

  1. Send Us an Email

  2. Provide Your Order Details

    • In the body of the email, include your order number and a brief statement expressing your wish to cancel.
    • Example: “I wish to cancel my order #XXXX.”

Processing Your Cancellation

  • Timeframe: We will process your cancellation request within 24 business hours.
  • Confirmation: Once your cancellation is processed, you will receive a confirmation email.

Important Notes

  • 12-Hour Cancellation Window: Please note that we cannot cancel orders after 12 hours from the time of placement, as processing and shipping preparations begin promptly.
  • Customer Support: If you require assistance with canceling your order or have any other inquiries, our Customer Care team is here to help. Don’t hesitate to reach out to us at any time.

Your satisfaction is our priority at etcinap. We appreciate your understanding and cooperation.