Frequently Asked Questions (FAQs)
1. How long does it take to process and ship my order?
We typically process orders within 1-3 business days. Once processed, your order will be handed over to our shipping partners. Standard delivery times can vary based on your location but generally range from 7-15 business days. Please keep in mind that these time frames are estimates and may be affected by factors such as weather, holidays, or carrier delays.
2. Which carriers do you use for shipping?
We partner with reputable carriers to ensure your order arrives safely and in a timely manner. Depending on your region, we commonly use USPS, UPS, or FedEx. We’ll provide a tracking number via email once your order ships, so you can monitor its progress online.
3. How can I track my order once it’s shipped?
As soon as your order leaves our facility, you’ll receive an email containing a tracking link and number. Simply click the link or enter the provided tracking number on the carrier’s website for real-time delivery updates. If you have any difficulties, feel free to contact our customer support team for assistance.
4. Do you offer international shipping?
At this time, we primarily ship within the United States. If you’re located outside the U.S., please check our website periodically for updates, as we may expand our shipping regions in the future.
5. What if my order takes longer than expected to arrive?
If your order exceeds the estimated delivery window, start by checking the latest tracking updates. Occasionally, carriers experience delays that are beyond our control. If your order is significantly late or shows no tracking movement, please reach out to our support team. We’ll investigate the issue and, if necessary, work with the carrier to locate or replace your shipment.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, you may return eligible items within 30 days of delivery. To qualify for a return, products should be in their original condition—unworn, unwashed, and with all original tags and packaging intact. For details on starting a return, please visit our Returns page or contact our support team.
7. How do I initiate a return?
To start a return, simply contact our customer support team with your order number and the reason for the return. We’ll provide you with detailed instructions, including the return address and any necessary documentation. Please note that you are responsible for return shipping costs unless the item is damaged, defective, or you received the wrong product.
8. Can I exchange an item instead of returning it?
We currently handle all exchanges through our return process. If you’d like a different size, color, or product, please return the original item for a refund and place a new order for the replacement product. This method ensures you receive your preferred item as quickly as possible and that it’s in stock when you place your order.
9. What if my item arrives damaged, defective, or incorrect?
If your order arrives in less-than-perfect condition, contact us right away. Please include photos of the damaged or incorrect item and its packaging. We’ll review your claim and, if approved, cover the return shipping costs and offer you a suitable resolution—such as a replacement, exchange, or full refund.
10. How long will it take to receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 2-5 business days. You’ll receive an email confirmation once the refund is issued. Please keep in mind that your bank or credit card company may require additional time to post the refund to your account.
11. Are any items non-returnable?
Certain products—such as final sale items, personalized merchandise, or items marked as non-returnable—may not qualify for returns or refunds. Be sure to review the product’s specific return eligibility on its product page or in our Returns Policy before completing your purchase.
12. Who can I contact if I have questions about my order or return?
If you have any questions or need assistance, don’t hesitate to reach out to our customer support team. You can find our contact information on our website, and our dedicated representatives will be happy to help with order updates, return instructions, or general inquiries.
We hope these FAQs clarify our shipping, return, and refund policies. Our goal is to make your shopping experience at Tabrita seamless and enjoyable. If you have any additional questions, please feel free to get in touch!