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Nike Dunk High ‘Mocha’
Original price was: $193.00.$169.00Current price is: $169.00.
Style Code: DJ6189-201
Product Type: Nike Shoes
Welcome to Tabrita, the distinguished brand of Top Service Catering LLC, your trusted destination for authentic Nike and Air Jordan footwear. At Tabrita, we are dedicated to providing you with an exceptional shopping experience, from the moment you place your order to the delivery of your coveted sneakers. This Shipping Policy outlines the details of our shipping processes, ensuring transparency, reliability, and compliance with Google Shopping policies.
Top Service Catering LLC Brand: Tabrita Contact Email: contact@tabrita.com Business Hours: Monday to Friday, 8:00 AM – 5:00 PM Thank you for choosing Tabrita by Top Service Catering LLC. We are honored to be your trusted partner in acquiring the finest Nike and Air Jordan footwear. Your satisfaction and sneaker passion drive us to continually enhance our services and offerings.
1. Order Processing Time
We understand the excitement of receiving your new sneakers promptly. Our efficient team ensures that your orders are processed swiftly and accurately:- Processing Duration: Orders are processed within 2-4 business days.
- Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding holidays).
- Order Confirmation: You will receive an email confirmation once your order has been successfully processed and is ready for shipment.
2. Shipping Methods and Carriers
To ensure your order arrives safely and promptly, we partner with reliable shipping carriers known for their excellent service and tracking capabilities:- Available Carriers:
- FedEx
- UPS
- USPS
3. Shipping Rates
We strive to offer competitive and transparent shipping rates to accommodate all our customers:- Free Shipping:
- Eligibility: Orders exceeding $199.
- Benefit: Enjoy complimentary shipping on qualifying orders as a token of our appreciation for your loyalty.
- Standard Shipping Fee:
- Eligibility: Orders under $199.
- Fee: A flat rate of $7.99 will be applied to cover shipping costs.
4. Shipping Destinations
Our shipping services are exclusively available within the United States. We currently do not offer international shipping. Please ensure that your shipping address is within the U.S. to avoid any delivery issues.5. Estimated Shipping Time
We prioritize timely delivery to meet your expectations:- Estimated Delivery Window: 7 to 15 business days from the date of shipment.
- Business Days: Monday to Sat, 8:00 AM – 5:00 PM.
6. Order Tracking
Stay informed about the status of your shipment with our comprehensive tracking system:- Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking page.
- Real-Time Updates: Use the provided tracking number to monitor your shipment’s progress in real-time, ensuring you are always aware of its whereabouts.
7. Taxes
All orders are subject to applicable taxes to comply with federal and state regulations:- Tax Rate: A flat rate of 5% will be applied to the total order amount.
- Calculation: Taxes are calculated based on the shipping address provided during checkout and are included in the final price displayed.
8. Delivery Issues
We strive for flawless deliveries, but in the rare event of an issue, we are here to help:a. Damaged Items
- Inspection: Upon receiving your order, please inspect the package and its contents immediately.
- Reporting Damage: If you notice any damage to the packaging or the product itself, contact us within 48 hours of delivery.
- Resolution: We will arrange for a replacement or a full refund, depending on your preference and product availability.
b. Lost Shipments
- Verification: If your tracking information indicates that your package was delivered, but you have not received it, please verify with neighbors or your local post office.
- Assistance: Contact us at contact@tabrita.com within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and ensure you receive your order.
9. Returns and Exchanges
Your satisfaction is paramount. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process:a. Eligibility
- Time Frame: Returns and exchanges must be initiated within 30 days of the delivery date.
- Condition: Items must be in their original condition, unworn, and with all original packaging and tags intact.
b. Return Process
- Contact Us: Reach out to our customer support at contact@tabrita.com to request a return authorization.
- Return Authorization: Upon receiving your request, our team will provide a Return Authorization (RA) number along with detailed instructions on how to return the items.
- Packaging: Securely package the items in their original packaging, including all tags and accessories. Clearly label the package with the RA number provided.
- Shipping: Send the package to the address specified in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product).
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 2-5 business days to the original payment method.
c. Exchanges
- Process: If you wish to exchange an item for a different size, color, or model, follow the return process outlined above and place a new order for the desired item.
- Availability: Exchanges are subject to product availability. If the desired item is not in stock, we will notify you and offer alternative solutions, such as a refund or store credit.
10. International Shipping
Currently, Tabrita does not offer international shipping services. We are focused on providing the best possible experience within the United States. We appreciate your understanding and encourage you to reach out if you have any questions or need assistance with your order.11. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible at contact@tabrita.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, you will need to follow the return process outlined above.12. Refund Exceptions
Certain situations may require exceptions to our standard refund and returns policy:- Promotional Items: Items received as part of a promotion cannot be returned or refunded unless they are defective or damaged upon arrival.
- Incorrect Items Shipped: If you receive an item different from what you ordered, contact us immediately for a replacement or refund.
13. Sustainability Commitment
At Tabrita, we are committed to environmentally responsible shipping practices. We utilize eco-friendly packaging materials wherever possible and strive to minimize our carbon footprint through efficient shipping methods and carrier partnerships. Our goal is to deliver high-quality products while also protecting the planet for future generations.14. Additional Information
a. Order Modifications
Once an order has been processed and shipped, we are unable to make changes to the shipping address or modify the order details. Please ensure all information is accurate before completing your purchase.b. Shipping Notifications
Stay informed about your order status with our timely shipping notifications. You will receive emails at key stages, including order confirmation, shipment dispatch, and delivery confirmation.c. Privacy
All personal information provided during the shipping process will be handled in accordance with our Privacy Policy and will not be shared with third parties.d. Policy Updates
Tabrita reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.e. Legal Compliance
This policy is designed to comply with applicable federal and state consumer protection laws, ensuring that your rights are protected.15. Contact Us
Your questions and concerns are important to us. Please do not hesitate to reach out for any shipping-related inquiries:- Email: contact@tabrita.com
- Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding holidays).
Top Service Catering LLC Brand: Tabrita Contact Email: contact@tabrita.com Business Hours: Monday to Friday, 8:00 AM – 5:00 PM Thank you for choosing Tabrita by Top Service Catering LLC. We are honored to be your trusted partner in acquiring the finest Nike and Air Jordan footwear. Your satisfaction and sneaker passion drive us to continually enhance our services and offerings.
Refund and Returns Policy
Welcome to Tabrita, the esteemed brand under Top Service Catering LLC, your trusted source for authentic Nike and Air Jordan footwear. At Tabrita, we are committed to providing you with an exceptional shopping experience, ensuring that every purchase meets your highest expectations. This Refund and Returns Policy outlines the guidelines and procedures for returning products, requesting refunds, and addressing any issues related to damaged or lost items. Please read this policy carefully to understand your rights and our commitments.1. Eligibility for Returns and Refunds
At Tabrita, your satisfaction is our priority. To qualify for a return or refund, please ensure that your order meets the following criteria:- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition of Items: Items must be:
- Unworn and in their original condition.
- Accompanied by all original packaging, tags, and accessories.
- Free from any signs of damage or alteration.
- Non-Returnable Items: For hygiene and safety reasons, certain items such as socks, underwear, and customized products cannot be returned unless they are defective or damaged upon arrival.
2. Initiating a Return
To begin the return process, please follow these steps:- Contact Us: Reach out to our dedicated customer support team via email at contact@tabrita.com. Provide your order number, the items you wish to return, and the reason for the return.
- Return Authorization: Upon receiving your request, our team will review your eligibility and, if approved, issue a Return Authorization (RA) number along with detailed instructions on how to return the items.
- Packaging: Securely package the items in their original packaging, including all tags and accessories. Clearly label the package with the RA number provided.
- Shipping: Send the package to the address specified in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged product).
3. Processing Your Return
Once we receive your returned items, the following steps will be undertaken:- Inspection: Our quality assurance team will inspect the returned items to ensure they meet the eligibility criteria outlined above.
- Approval: If the items pass inspection, your return will be approved, and we will proceed with the refund process. If the items do not meet the criteria, you will be notified, and the items will be returned to you at your expense.
- Refund Timeline: Approved refunds will be processed within 2-5 business days from the date of approval.
- Notification: You will receive an email confirmation once your refund has been processed.
4. Refunds
Our refund policy ensures that you receive your money back promptly and securely:- Refund Amount: The refund will cover the cost of the returned items minus any applicable shipping fees, unless the return is due to our error.
- Processing Time: Refunds are typically processed within 2-5 business days after the returned items have been received and approved.
- Original Payment Method: Refunds will be issued to the same payment method used for the original purchase. Please allow additional time for your bank or credit card company to process the refund.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability. If the desired item is not in stock, we will notify you and offer alternative solutions, such as a refund or store credit.6. Handling Damaged or Defective Items
We take great care in ensuring that all products shipped are in perfect condition. However, in the rare event that you receive a damaged or defective item, please follow these steps:- Immediate Inspection: Upon receiving your order, inspect the items for any signs of damage or defects.
- Report Damage: If you find any issues, contact us within 48 hours of delivery at contact@tabrita.com. Please include your order number, photos of the damage or defect, and a description of the issue.
- Resolution: We will assess the situation and, if the item is confirmed to be damaged or defective, we will provide a replacement at no additional cost or issue a full refund, depending on your preference and product availability.
- Return Shipping: If a return is necessary, we will provide you with a prepaid shipping label to cover the return shipping costs.
7. Lost Shipments
In the unfortunate event that your shipment is lost, please follow these steps:- Verification: Check the tracking information provided to confirm the status of your shipment. Ensure that the package was delivered to the correct address.
- Wait Period: Sometimes carriers may delay updating tracking information. Please allow up to 5 business days for the tracking status to be updated.
- Contact Us: If your package is still marked as undelivered after this period, contact us at contact@tabrita.com with your order details.
- Investigation: We will work with the shipping carrier to locate your package. If the shipment is confirmed lost, we will issue a full refund or send a replacement item at no additional cost to you.
8. Non-Returnable Items
Certain items cannot be returned due to their nature:- Personalized or Customized Products: Items that have been personalized or customized cannot be returned unless they arrive damaged or defective.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or refunds.
9. Shipping Costs and Refunds
- Return Shipping Fees: Customers are responsible for paying the return shipping costs unless the return is due to our error.
- Refund for Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
10. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible at contact@tabrita.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, you will need to follow the return process outlined above.11. Refund Exceptions
Certain situations may require exceptions to our standard refund and returns policy:- Promotional Items: Items received as part of a promotion cannot be returned or refunded unless they are defective or damaged upon arrival.
- Incorrect Items Shipped: If you receive an item different from what you ordered, contact us immediately for a replacement or refund.
12. Sustainability Commitment
At Tabrita, we are committed to environmentally responsible practices. We strive to minimize our carbon footprint through sustainable packaging solutions and by partnering with carriers that prioritize eco-friendly initiatives. Our goal is to deliver high-quality products while also protecting the planet for future generations.13. Additional Information
a. Order Modifications
Once an order has been processed and shipped, we are unable to make changes to the shipping address or modify the order details. Please ensure all information is accurate before completing your purchase.b. Shipping Notifications
Stay informed about your order status with our timely shipping notifications. You will receive emails at key stages, including order confirmation, shipment dispatch, and delivery confirmation.c. Privacy
All personal information provided during the return and refund process will be handled in accordance with our Privacy Policy and will not be shared with third parties.d. Policy Updates
Tabrita reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.e. Legal Compliance
This policy is designed to comply with applicable federal and state consumer protection laws, ensuring that your rights are protected.14. Contact Us
Your questions and concerns are important to us. Please do not hesitate to reach out for any refund and returns-related inquiries:- Email: contact@tabrita.com
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)
Top Service Catering LLC Brand: Tabrita Contact Email: contact@tabrita.com Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Thank you for choosing Tabrita by Top Service Catering LLC. We are honored to be your trusted partner in acquiring the finest Nike and Air Jordan footwear. Your satisfaction and sneaker passion drive us to continually enhance our services and offerings.
At tabrita, we are dedicated to providing you with a secure and seamless checkout experience. We offer multiple payment options to suit your preferences:
Thank you for choosing tabrita for your shopping needs. We value your trust and aim to make your purchasing experience as smooth as possible.
1. PayPal
- Existing PayPal Account: Easily make payments using your current PayPal account.
- Credit/Debit Cards via PayPal: If you don’t have a PayPal account, you can still use your credit or debit card through PayPal’s secure payment gateway without the need to register.
- Billing Statement: Charges will appear on your account statement as PayPal*.
2. Stripe
- Direct Credit/Debit Card Payments: We accept all major credit and debit cards through Stripe’s secure processing system.
- Convenience: No additional accounts are needed; simply enter your card details at checkout.
Refunds
- Processing: Any refunds will be issued to your original method of payment, whether that’s your PayPal account or credit/debit card.
- Timeframe: Refund processing times may vary depending on your payment provider.
Need Assistance?
If you have any questions or need help with your payment:- Email Us: contact@tabrita.com
- Customer Care: Our team is always ready to assist you with any concerns or inquiries.
Thank you for choosing tabrita for your shopping needs. We value your trust and aim to make your purchasing experience as smooth as possible.
Style Code: DJ6189-201
Product Type: Nike Shoes
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