Refund and Returns Policy

Welcome to Tabrita, the esteemed brand under Top Service Catering LLC, your trusted source for authentic Nike and Air Jordan footwear. At Tabrita, we are committed to providing you with an exceptional shopping experience, ensuring that every purchase meets your highest expectations. This Refund and Returns Policy outlines the guidelines and procedures for returning products, requesting refunds, and addressing any issues related to damaged or lost items. Please read this policy carefully to understand your rights and our commitments.

1. Eligibility for Returns and Refunds

At Tabrita, your satisfaction is our priority. To qualify for a return or refund, please ensure that your order meets the following criteria:

Time Frame: Returns must be initiated within 30 days from the date of delivery.
Condition of Items: Items must be:
- Unworn and in their original condition.
- Accompanied by all original packaging, tags, and accessories.
- Free from any signs of damage or alteration.
Non-Returnable Items: For hygiene and safety reasons, certain items such as socks, underwear, and customized products cannot be returned unless they are defective or damaged upon arrival.

2. Initiating a Return

To begin the return process, please follow these steps:

Contact Us: Reach out to our dedicated customer support team via email at [email protected]. Provide your order number, the items you wish to return, and the reason for the return.
Return Authorization: Upon receiving your request, our team will review your eligibility and, if approved, issue a Return Authorization (RA) number along with detailed instructions on how to return the items.
Packaging: Securely package the items in their original packaging, including all tags and accessories. Clearly label the package with the RA number provided.
Shipping: Send the package to the address specified in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged product).

3. Processing Your Return

Once we receive your returned items, the following steps will be undertaken:

Inspection: Our quality assurance team will inspect the returned items to ensure they meet the eligibility criteria outlined above.
Approval: If the items pass inspection, your return will be approved, and we will proceed with the refund process. If the items do not meet the criteria, you will be notified, and the items will be returned to you at your expense.
Refund Timeline: Approved refunds will be processed within 2-5 business days from the date of approval.
Notification: You will receive an email confirmation once your refund has been processed.

4. Refunds

Our refund policy ensures that you receive your money back promptly and securely:

Refund Amount: The refund will cover the cost of the returned items minus any applicable shipping fees, unless the return is due to our error.
Processing Time: Refunds are typically processed within 2-5 business days after the returned items have been received and approved.
Original Payment Method: Refunds will be issued to the same payment method used for the original purchase. Please allow additional time for your bank or credit card company to process the refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability. If the desired item is not in stock, we will notify you and offer alternative solutions, such as a refund or store credit.

6. Handling Damaged or Defective Items

We take great care in ensuring that all products shipped are in perfect condition. However, in the rare event that you receive a damaged or defective item, please follow these steps:

Immediate Inspection: Upon receiving your order, inspect the items for any signs of damage or defects.
Report Damage: If you find any issues, contact us within 48 hours of delivery at [email protected]. Please include your order number, photos of the damage or defect, and a description of the issue.
Resolution: We will assess the situation and, if the item is confirmed to be damaged or defective, we will provide a replacement at no additional cost or issue a full refund, depending on your preference and product availability.
Return Shipping: If a return is necessary, we will provide you with a prepaid shipping label to cover the return shipping costs.

7. Lost Shipments

In the unfortunate event that your shipment is lost, please follow these steps:

Verification: Check the tracking information provided to confirm the status of your shipment. Ensure that the package was delivered to the correct address.
Wait Period: Sometimes carriers may delay updating tracking information. Please allow up to 5 business days for the tracking status to be updated.
Contact Us: If your package is still marked as undelivered after this period, contact us at [email protected] with your order details.
Investigation: We will work with the shipping carrier to locate your package. If the shipment is confirmed lost, we will issue a full refund or send a replacement item at no additional cost to you.

8. Non-Returnable Items

Certain items cannot be returned due to their nature:

Personalized or Customized Products: Items that have been personalized or customized cannot be returned unless they arrive damaged or defective.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Final Sale Items: Items marked as “Final Sale” are not eligible for returns or refunds.

9. Shipping Costs and Refunds

Return Shipping Fees: Customers are responsible for paying the return shipping costs unless the return is due to our error.
Refund for Shipping Costs: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

10. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, you will need to follow the return process outlined above.

11. Refund Exceptions

Certain situations may require exceptions to our standard refund and returns policy:

Promotional Items: Items received as part of a promotion cannot be returned or refunded unless they are defective or damaged upon arrival.
Incorrect Items Shipped: If you receive an item different from what you ordered, contact us immediately for a replacement or refund.

12. Sustainability Commitment

At Tabrita, we are committed to environmentally responsible practices. We strive to minimize our carbon footprint through sustainable packaging solutions and by partnering with carriers that prioritize eco-friendly initiatives. Our goal is to deliver high-quality products while also protecting the planet for future generations.

13. Additional Information

a. Order Modifications

Once an order has been processed and shipped, we are unable to make changes to the shipping address or modify the order details. Please ensure all information is accurate before completing your purchase.

b. Shipping Notifications

Stay informed about your order status with our timely shipping notifications. You will receive emails at key stages, including order confirmation, shipment dispatch, and delivery confirmation.

c. Privacy

All personal information provided during the return and refund process will be handled in accordance with our Privacy Policy and will not be shared with third parties.

d. Policy Updates

Tabrita reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

e. Legal Compliance

This policy is designed to comply with applicable federal and state consumer protection laws, ensuring that your rights are protected.

14. Contact Us

Your questions and concerns are important to us. Please do not hesitate to reach out for any refund and returns-related inquiries:

Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)

Our dedicated customer support team is ready to assist you with tracking your order, addressing delivery issues, or guiding you through the returns and exchanges process.

Top Service Catering LLC
Brand: Tabrita
Contact Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for choosing Tabrita by Top Service Catering LLC. We are honored to be your trusted partner in acquiring the finest Nike and Air Jordan footwear. Your satisfaction and sneaker passion drive us to continually enhance our services and offerings.