Welcome to Tabrita, the distinguished brand of Top Service Catering LLC, your trusted destination for authentic Nike and Air Jordan footwear. At Tabrita, we are dedicated to providing you with an exceptional shopping experience, from the moment you place your order to the delivery of your coveted sneakers. This Shipping Policy outlines the details of our shipping processes, ensuring transparency, reliability, and compliance with Google Shopping policies.

1. Order Processing Time

We understand the excitement of receiving your new sneakers promptly. Our efficient team ensures that your orders are processed swiftly and accurately:

  • Processing Duration: Orders are processed within 2-4 business days.
  • Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding holidays).
  • Order Confirmation: You will receive an email confirmation once your order has been successfully processed and is ready for shipment.

2. Shipping Methods and Carriers

To ensure your order arrives safely and promptly, we partner with reliable shipping carriers known for their excellent service and tracking capabilities:

  • Available Carriers:
    • FedEx
    • UPS
    • USPS

These carriers are selected for their dependable service, nationwide reach, and ability to handle shipments with care, ensuring your sneakers are delivered securely to your doorstep.

3. Shipping Rates

We strive to offer competitive and transparent shipping rates to accommodate all our customers:

  • Free Shipping:

    • Eligibility: Orders exceeding $199.
    • Benefit: Enjoy complimentary shipping on qualifying orders as a token of our appreciation for your loyalty.

  • Standard Shipping Fee:

    • Eligibility: Orders under $199.
    • Fee: A flat rate of $7.99 will be applied to cover shipping costs.

All shipping fees are calculated at checkout based on the total order value and selected shipping method.

4. Shipping Destinations

Our shipping services are exclusively available within the United States. We currently do not offer international shipping. Please ensure that your shipping address is within the U.S. to avoid any delivery issues.

5. Estimated Shipping Time

We prioritize timely delivery to meet your expectations:

  • Estimated Delivery Window: 7 to 15 business days from the date of shipment.
  • Business Days: Monday to Sat, 8:00 AM – 5:00 PM.

Please note that delivery times may vary based on your location and the chosen shipping carrier. Factors such as weather conditions, carrier delays, or unforeseen circumstances may also impact delivery times.

6. Order Tracking

Stay informed about the status of your shipment with our comprehensive tracking system:

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking page.
  • Real-Time Updates: Use the provided tracking number to monitor your shipment’s progress in real-time, ensuring you are always aware of its whereabouts.

7. Taxes

All orders are subject to applicable taxes to comply with federal and state regulations:

  • Tax Rate: A flat rate of 5% will be applied to the total order amount.
  • Calculation: Taxes are calculated based on the shipping address provided during checkout and are included in the final price displayed.

8. Delivery Issues

We strive for flawless deliveries, but in the rare event of an issue, we are here to help:

a. Damaged Items

  • Inspection: Upon receiving your order, please inspect the package and its contents immediately.
  • Reporting Damage: If you notice any damage to the packaging or the product itself, contact us within 48 hours of delivery.
  • Resolution: We will arrange for a replacement or a full refund, depending on your preference and product availability.

b. Lost Shipments

  • Verification: If your tracking information indicates that your package was delivered, but you have not received it, please verify with neighbors or your local post office.
  • Assistance: Contact us at contact@tabrita.com within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and ensure you receive your order.

9. Returns and Exchanges

Your satisfaction is paramount. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process:

a. Eligibility

  • Time Frame: Returns and exchanges must be initiated within 30 days of the delivery date.
  • Condition: Items must be in their original condition, unworn, and with all original packaging and tags intact.

b. Return Process

  1. Contact Us: Reach out to our customer support at contact@tabrita.com to request a return authorization.
  2. Return Authorization: Upon receiving your request, our team will provide a Return Authorization (RA) number along with detailed instructions on how to return the items.
  3. Packaging: Securely package the items in their original packaging, including all tags and accessories. Clearly label the package with the RA number provided.
  4. Shipping: Send the package to the address specified in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product).
  5. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 2-5 business days to the original payment method.

c. Exchanges

  • Process: If you wish to exchange an item for a different size, color, or model, follow the return process outlined above and place a new order for the desired item.
  • Availability: Exchanges are subject to product availability. If the desired item is not in stock, we will notify you and offer alternative solutions, such as a refund or store credit.

10. International Shipping

Currently, Tabrita does not offer international shipping services. We are focused on providing the best possible experience within the United States. We appreciate your understanding and encourage you to reach out if you have any questions or need assistance with your order.

11. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at contact@tabrita.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, you will need to follow the return process outlined above.

12. Refund Exceptions

Certain situations may require exceptions to our standard refund and returns policy:

  • Promotional Items: Items received as part of a promotion cannot be returned or refunded unless they are defective or damaged upon arrival.
  • Incorrect Items Shipped: If you receive an item different from what you ordered, contact us immediately for a replacement or refund.

13. Sustainability Commitment

At Tabrita, we are committed to environmentally responsible shipping practices. We utilize eco-friendly packaging materials wherever possible and strive to minimize our carbon footprint through efficient shipping methods and carrier partnerships. Our goal is to deliver high-quality products while also protecting the planet for future generations.

14. Additional Information

a. Order Modifications

Once an order has been processed and shipped, we are unable to make changes to the shipping address or modify the order details. Please ensure all information is accurate before completing your purchase.

b. Shipping Notifications

Stay informed about your order status with our timely shipping notifications. You will receive emails at key stages, including order confirmation, shipment dispatch, and delivery confirmation.

c. Privacy

All personal information provided during the shipping process will be handled in accordance with our Privacy Policy and will not be shared with third parties.

d. Policy Updates

Tabrita reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

e. Legal Compliance

This policy is designed to comply with applicable federal and state consumer protection laws, ensuring that your rights are protected.

15. Contact Us

Your questions and concerns are important to us. Please do not hesitate to reach out for any shipping-related inquiries:

  • Email: contact@tabrita.com
  • Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding holidays).

Our dedicated customer support team is ready to assist you with tracking your order, addressing delivery issues, or guiding you through the returns and exchanges process.

Top Service Catering LLC
Brand: Tabrita
Contact Email: contact@tabrita.com
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Thank you for choosing Tabrita by Top Service Catering LLC. We are honored to be your trusted partner in acquiring the finest Nike and Air Jordan footwear. Your satisfaction and sneaker passion drive us to continually enhance our services and offerings.